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Shipping & Refunds


We would like to advise our customers that Ceres Organics will continue to operate as usual with our Distribution Center team working hard to get your orders out to you as soon as possible. We will continue to play it safe by practicing social distancing. Our transport partner (PBT) will continue to operate under a contactless method. Please note supermarkets and those alike will be stocked as usual.

You can place your orders as usual please ensure

  • Your delivery address is updated and correct before placing your order.
  • Please allow 5-6 days for your order to be picked and packed.
  • PBT will deliver your order as per their guidelines in that region.

We thank you for your continued support during this challenging time for all of us and wish you well with your own businesses.

For more information about PBT deliveries please head to their website.

Stay Home, Be Kind, Kia Kaha.


Orders over $99 inclusive of GST are delivered freight free*

*Free freight excludes additional surcharges. Surcharges applies for Rural, Waiheke Island and Great Barrier Island deliveries.

Please refer to Shipping Rates.

Orders are dispatched by courier and can only be delivered to a valid physical address in New Zealand. Please note we are unable to deliver goods to a PO Box address.

Orders received on Saturdays, Sundays and Public Holidays will be processed on the next business day.

No deliveries can be made on weekends and Public Holidays.

We do not offer international delivery at this moment.​

Shipping Rates

Freight is calculated once a valid delivery address has been entered

The following is a general guide: Prices GST inclusive

Delivery Zone

Min Freight Charge

Base Weight

Additional Weight




Kg rate applies thereafter

North Island



Kg rate applies thereafter

South Island



Kg rate applies thereafter


Additional Service Fees


Base Weight

Additional Weight




Kg rate applies thereafter

Waiheke Island



Kg rate applies thereafter

Great Barrier Island



Kg rate applies thereafter


Delivery Schedule

Auckland and Greater Auckland

1-3 working days

North Island

2-4 working days

South Island

3-5 working days


Please allow an additional 2 working days


Should you not receive your order within the suggested delivery schedule, please email your order confirmation to: webshop@ceres.co.nz

Special Delivery Instructions

Should you have a special delivery instruction, please enter the relevant information in “Delivery Instructions” when completing your order. The delivery instructions will be passed onto our courier and driver. Please ensure that you also include your contact details should the courier driver need to contact you.

Customer Requested Delivery Times

If a specific delivery date is requested, please not that whilst we will endeavour to deliver as close to this date as possible, it cannot be guaranteed. See delivery schedule.

Acceptance of Delivery

By signing the courier consignment note, you are accepting that the product has been received by you in good condition.

BEFORE signing the consignment note, please either inspect the goods or sign the consignment note “Subject to Check”.

Goods Delivered Damaged or Lost in Transit

Should you receive goods damaged in transit please notify us within seven days of receipt.

Please leave the goods in the damaged packaging as they were delivered. This will assist with any claims.

Should you not receive your goods within the delivery schedule please email us at webshop@ceres.co.nz. Please have your order confirmation on hand as reference.

Delivery of Incorrect Product

In the unfortunate event that you are sent the wrong product, please notify us immediately and we will arrange for the correct product to be delivered free of charge.

Should we require the incorrect product to be returned, we will arrange a courier to collect it at our cost.

Return and Refund Policy

We will meet our obligation under the Consumer’s Guarantee Act 1993.

Should you receive a product that is of a poor quality or defective please allow us the opportunity to replace the product or substitute it with a better product at our cost.

Refund Procedure for Unavailable Items

In the event that an item is unavailable but paid for at the time of ordering, our Customer Services team will contact you to arrange a refund for that item. Refunds are made using the original payment method and back to the account from which payment was originally made.

Incorrect Product Ordered

If you order a product in error, a refund will be honoured for the product provided it is returned to us within 14 days of receipt, along with the original invoice in a resalable condition, that is, unopened with packaging intact in original condition.

Returned goods that are received damaged will not be considered for a refund.

Please take care to package the product well and return it to:.

Ceres Organics - Returns
82 Carbine Road
Mount Wellington
Auckland 1060

The refund will be for the original amount paid for the product exclusive of freight costs and will be issued within seven working days from date of receipt. Refunds are made using the original payment method and back to the account from which payment was originally made.